Returns and exchanges
<!-- TODO: pending legal review (Story 8.5) --> If your order doesn't fit as you expected, we can help. Review the timelines and process below.
Return request window
<!-- TODO: pending legal review (Story 8.5) --> You have 30 calendar days from receiving your order to initiate a return.
Garment condition
<!-- TODO: pending legal review (Story 8.5) --> The garment must be unworn, with its original tags and in its original packaging.
How do I start a return?
<!-- TODO: pending legal review (Story 8.5) --> 1) Contact us via WhatsApp or email · 2) We send you shipping instructions · 3) Once we receive the garment, we process the refund or exchange within up to 15 business days.
Exceptions
<!-- TODO: pending legal review (Story 8.5) --> For hygiene and safety reasons, we do not accept returns on underwear, swimwear, or items showing signs of use.
Legal Warranty SIC
<!-- TODO: Consumer Statute Arts. 7-13 cite — pending Story 8.5 --> You have the minimum legal warranty of 1 year for manufacturing defects, per Colombia's Consumer Statute.
Consumer Statute (Law 1480 of 2011)
<!-- TODO: pending legal review (Story 8.5) --> We do not currently offer free exchanges. The cost of the return label is at your expense.